jelive Privacy Policy

Section 1

Data We Collect

jelive collects personal data that is necessary to provide a secure, legally compliant, and high-quality gaming and betting experience. We collect data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and in limited circumstances from third-party sources such as payment processors. The categories of data we collect are described in detail below.

1.1 Registration and Account Data

When you create a jelive account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and maintain your account, verify your identity, and comply with age verification requirements. Without this information, we are unable to provide you with access to the jelive platform.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, jelive may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements. This data is collected when we are required to verify your identity — typically before processing a withdrawal or following a large deposit. KYC data is handled with the highest level of confidentiality and is stored securely for the minimum period required.

1.3 Financial and Transaction Data

jelive collects data relating to your deposits, withdrawals, and betting or gaming activity. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer details), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. This data is used for payment processing, fraud prevention, and financial record-keeping. We do not store full payment card numbers on our systems — card data is handled exclusively by certified payment processors.

1.4 Gaming and Betting Activity Data

We collect records of your activity on the jelive platform, including games played, bets placed, bet amounts, outcomes, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, dispute resolution, and to improve the quality of our service. Aggregated and anonymised versions of this data may also be used for platform analytics.

1.5 Technical and Device Data

When you access jelive, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. We also collect session data such as login timestamps and page navigation paths. This data is used to maintain platform security, detect unauthorised access, and improve the user experience across different devices.

1.6 Communications Data

If you contact jelive's support team via live chat or email, we retain records of those communications. This includes the content of messages, the date and time of contact, and the outcome or resolution of any support ticket. Communications data is retained to ensure continuity of support, resolve disputes, and monitor the quality of our customer service.

Section 2

How We Use Your Data

jelive uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which jelive processes your personal data are set out below.

Account Management and Service Delivery

The most fundamental use of your data is to create and maintain your jelive account and to deliver the gaming and betting services you have requested. This includes processing your deposits and withdrawals, crediting bonuses, maintaining your betting history, and personalising your platform experience based on your preferences and activity patterns.

Identity Verification and Legal Compliance

jelive processes your registration and KYC data to verify your identity, confirm your age, and comply with applicable legal and regulatory obligations. This includes checking that you meet the minimum age requirement of 18 years, confirming that you are not registering from a prohibited jurisdiction, and maintaining records as required by anti-money laundering (AML) obligations.

Fraud Prevention and Platform Security

We process technical data, financial data, and account activity data to detect and prevent fraud, money laundering, bonus abuse, and other forms of platform misuse. This includes automated and manual review of suspicious login patterns, unusual betting behaviour, and transactions that may indicate the use of third-party payment methods. Security processing is essential to protecting both individual players and the integrity of the jelive platform as a whole.

Responsible Gaming Monitoring

jelive uses gaming activity data and account behaviour patterns to monitor for signs of problem gambling. Where our systems detect patterns that suggest a player may be at risk — such as significantly increased bet frequency, extended session duration, or repeated deposit activity following self-imposed limits — our responsible gaming team may contact you to offer support tools or information. This processing is carried out in your genuine interest and is a core part of jelive's commitment to player welfare.

Customer Support

Communications data and account data are used to provide effective and contextual customer support. When you contact jelive support, our agents access your account history and previous communications in order to understand your query and provide an accurate, efficient resolution. We do not share this data with parties outside jelive's support infrastructure.

Marketing Communications

Where you have provided explicit consent, jelive may use your email address and/or mobile number to send you promotional communications about new games, offers, and bonuses that may be of interest to you. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of any prior communications sent.

Platform Improvement and Analytics

Aggregated and anonymised data derived from player activity is used to understand how the jelive platform is used, identify areas for improvement, test new features, and optimise the user experience. This processing uses data that cannot be traced back to any individual player and does not involve the use of personally identifiable information.

Section 3

Data Sharing

jelive does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom jelive shares data are required to handle it securely and in accordance with applicable data protection standards.

Payment Processors

To process your deposits and withdrawals, jelive shares the necessary financial data with licensed payment processors. This includes mobile banking operators such as bKash, Nagad, Rocket, and Upay, as well as partner banks and card processing networks. Payment processors receive only the data required to complete the specific transaction and are contractually prohibited from using that data for any other purpose.

Game Software Providers

jelive's platform integrates games and live dealer studios from third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and aggregate staking data in order to deliver their games and verify outcomes. They do not receive your full identity data, payment details, or KYC documents. All jelive game providers are required to maintain strict data security standards.

Identity Verification Services

For automated KYC checks, jelive may use certified third-party identity verification services. These services receive your name, date of birth, and document images solely for the purpose of verifying your identity. Verification providers are contractually bound to process this data for verification purposes only and to delete it once the verification process is complete.

Law Enforcement and Regulatory Bodies

jelive will disclose personal data to law enforcement agencies, regulators, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect fraud, money laundering, or other criminal activity. Such disclosures are made strictly in accordance with applicable legal requirements and only to the extent necessary.

No International Transfers Without Safeguards

Where any personal data is processed by a third party located outside Bangladesh, jelive ensures that appropriate contractual safeguards are in place — such as data processing agreements incorporating internationally recognised data protection standards — before any such transfer takes place.

Section 4

Cookies Policy

jelive uses cookies and similar tracking technologies on the jelive.net website. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device, remember your preferences, and provide a more consistent browsing experience. The types of cookies jelive uses are explained below.

Types of Cookies Used by jelive

• Essential These cookies are strictly necessary for the jelive website to function. They enable core features such as secure login sessions, account authentication, session management, and fraud detection. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics Analytics cookies allow jelive to understand how players navigate the website — which pages are visited most frequently, how long players remain on each page, and where navigation errors occur. This data is collected in aggregate and anonymous form and is used to improve the jelive platform. We use industry-standard analytics tools for this purpose.
• Functional Functional cookies remember your preferences and settings — such as your preferred language display, notification settings, and recently played games — so that you do not need to re-configure these each time you visit. These cookies improve the convenience of the jelive experience.
• Marketing Marketing cookies track your browsing behaviour to enable jelive to deliver relevant promotional content and offers. These cookies are only placed where you have provided explicit consent. You may withdraw consent at any time through your browser settings or by contacting support.

Managing Your Cookie Preferences

You may configure your browser to refuse all cookies, accept only certain categories, or alert you when a cookie is being placed. Note that disabling essential cookies will impair your ability to log in and use the jelive platform. Most modern browsers provide cookie management options in their privacy or settings menus. Deleting cookies after each session means your preferences will not be retained between visits.

Third-Party Cookies

Some jelive pages may contain content served by third-party providers — such as game thumbnails or video previews from software providers — that may place their own cookies on your device. jelive does not control the cookie policies of third-party providers. We recommend reviewing the privacy policies of any third-party service whose content you interact with on the jelive.net domain.

Section 5

Data Retention

jelive retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or for as long as is required by applicable legal or regulatory obligations. The following table summarises the key retention periods applied by jelive.

Once the applicable retention period has expired, jelive will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification. Where data must be retained beyond the standard period due to an ongoing legal dispute or regulatory inquiry, it will be held only for the duration of that proceeding and deleted promptly thereafter.

Section 6

Your Privacy Rights

As a jelive player, you hold a number of rights in relation to your personal data. jelive is committed to respecting and facilitating those rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise.

jelive will respond to all verified privacy rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it. To protect your privacy, we are required to verify your identity before acting on a rights request — please be prepared to provide account verification information when submitting your request.

Section 7

Data Security

jelive takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated on a regular basis to reflect the current threat landscape and industry best practices.

Technical Security Measures

• All data transmitted between your device and the jelive platform is protected by 256-bit SSL (Secure Socket Layer) encryption — the same standard used by international financial institutions and banking platforms.
• Account access is protected by one-time password (OTP) two-factor authentication, which ensures that even if your password is compromised, an attacker cannot access your account without access to your registered mobile device.
• jelive's servers are hosted in secure, access-controlled data centre environments with physical and logical access restrictions, environmental controls, and continuous intrusion detection monitoring.
• Databases containing personal data are encrypted at rest. Backup copies of data are encrypted and stored in geographically separate secure facilities.
• Payment data is handled exclusively by certified payment processors — jelive does not store full payment card numbers on its own systems at any point.

Organisational Security Measures

• Access to personal data is restricted on a strict need-to-know basis. jelive staff may only access the data required to perform their specific role and responsibilities.
• All jelive staff who handle personal data receive regular training on data protection obligations and security best practices.
• jelive conducts periodic internal audits of data handling practices to identify and address any gaps in security or compliance.
• In the event of a personal data breach that poses a risk to players, jelive will notify affected individuals and take immediate remedial action in accordance with applicable data protection obligations.

Your Responsibilities

While jelive takes every reasonable step to protect your data on our side, you also play an important role in keeping your account secure. You should choose a strong, unique password for your jelive account and never share your login credentials — including OTP codes — with any other person. If you suspect your account has been accessed without your authorisation, contact jelive support immediately via live chat or at [email protected] so that we can take immediate protective action.

Section 8

Policy Updates

jelive reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the structure of the jelive platform. When material changes are made to this policy, we will notify registered players via the email address associated with their jelive account and/or by displaying a prominent notice on the jelive.net website.

The date at the top of this Privacy Policy reflects the date on which the current version became effective. We encourage you to review this page periodically to stay informed about how jelive protects your data. The most current version of the jelive Privacy Policy is always available at jelive.net/privacy-policy.

Continued use of the jelive platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and request account closure by contacting our support team at [email protected] before the updated policy takes effect.